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Cancellation Policy

In-House Training /Consultancy Bookings:

We request that you cancel any booking at least 30 days before a scheduled event / booking in order to give us the opportunity to re-advertise those dates. You may cancel by phone or online at connect@brightcoreconsultancy.com. You may request to cancel booking / reservation for a full refund, up to 30 days before the date and time of the event. Cancellations between 30-15 days before the event may transferred to a different date/time of the same course, with a transfer fee applicable. Cancellation requests made within 15 days of the booking date/time may not receive a refund nor a transfer. When you book an event / consultancy support with us you agree to these terms.

Bookings for individual places on courses: 

Due to limited places on each of our courses, we request that you cancel at least 30 days before a scheduled course. This gives us the opportunity to re-advertise and fill the place. You may cancel by phone or online at connect@brightcoreconsultancy.com

You may request to cancel your ticket booking / reservation for a full refund, up to 30 days before the date and time of the event (excluding Eventbrite’s non-refundable booking fee). Cancellations between 30-15 days before the event may transferred to a different date/time of the same course, with a transfer fee applicable. Cancellation requests made within 15 days of the course date/time may not receive a refund nor a transfer. When you book / reserve a place on a course, you agree to these terms.

Policy reviewed 11/11/22. Date of next Review 11/11/23

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